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How to create your first incident
How to create your first incident

How to create and manage incidents by recording the details, setting tasks & communicating to the wider team

Rachel Pohlen avatar
Written by Rachel Pohlen
Updated over 3 years ago

Creating incidents

On Desktop

1. Browse to a channel

2. Select Incidents on the channel tabs (top of page)

3. Tap Add Incident on desktop - you will see a list of all incidents Types, select the category of the incident

4. Select the incident template that best reflects your recorded incident

5. On the next screen, add a title and any other relevant information to the incident

6. Once you’ve entered all details necessary, tap Save in the top right corner - this will publish your incident

On Mobile

1. Browse to a channel

2. Locate More at the top of the screen via the channel tabs, from this select Incidents

3. Tap the "+" icon in the top right corner - you will then see a list of all the incidents available in different categories

4. Select the incident template that best reflects your recorded incident

5. On the next page, add a title and any other relevant information to the incident

6. Select Other Person at the top to include a person involved that isn't listed

7. Once you’ve entered all details necessary, tap Save in the top right corner - this will publish your incident

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