Manage Incidents  

Recording Incidents is a critical part of any business’s health and safety system. For most businesses, it’s something that’s required by law!

Blerter’s pre-set incident templates, intuitive three-panel layout and clear help text make it super easy for anyone in the business to record incidents.

Who can create Incidents?

Event Managers and Team Leader  roles have Incident editing rights can create and manage Incidents. Learn more about Event Roles here.

Who can see Incidents?

By default, only Event Managers and Team Leaders can see Incidents in Blerter. They are not visible to general crew members unless you change the settings of the Crew Role.

What happens when a new Incident is added?

All new Incidents will be added to both the Blerter Console and Incident page with the latest Incident showing at the top of the page. 

On mobile the Incident icon on the Event Dashboard will change to orange to indicate that a new Incident has been added (it will be grey if there are no new Incidents).

All team members that have Incident editing and/or viewing rights will receive a push notification informing them about the new Incident in real-time. They will also receive a push notification when an existing Incident is edited.

Based on the Harm level, the incident will show with a different coloured icon:

  • Fatal - Red
  • Serious - Red
  • Minor - Orange
  • None - Grey

Types of Incidents 

Incidents should be noted from the moment bump in starts allowing persons to have access to the event site through to the final bump out checks have been completed and the final persons leaves the site. 

Accident

Someone is injured and requires a certain level of medical attention.
This is useful for logging Did Not Finish (DNF) due to an injury such as a broken limb that occurs before or during the event. 

Nearmiss

A scenario where something almost happened that could have injured someone, this also includes a   template to set off a formal investigation if it is required.  

Illness

Someone is unwell and requires a certain level of medical attention
This is useful for logging Did Not Finish (DNF) due to an illness such as exhaustion, dehydration before or during the event.

Damage 

Something happened that caused damage to property or equipment, whether owned by the events or a third party, photos are particularly useful to highlight the damage. 

Behaviour 

An attendee, participant, supplier or anyone on site behaving in a way that requires further reporting or  a formal investigation. 

Environmental

Something happened in the environment for example weather, natural disasters etc. 

Infrastructure

Something happened related to the infrastructure such as a power outage, IT systems outage etc. 

Other

A open template related to any other type on incident that does not fit into the above types that requires reporting and investigating

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