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Incidents 101

Learn about how incidents can help you manage your event more effectively and keep participants, attendees & your frontline crew safer

Rachel Pohlen avatar
Written by Rachel Pohlen
Updated over a week ago

What is an incident?

Incidents can be a broad range of things - from minor situations such as more water required at the aid station to major accidents or weather interruptions.

Examples of incidents: Bike crash, athlete sent to hospital, slip and fall by stage, traffic accident, damage in the stadium from a flood, heavy rain falling etc.

Why is it important?

Recording incidents is a critical part of any business’s health and safety system. For most businesses, it’s something that’s required by law! They are also significant when planning for your next event, as you can review what incidents occurred and try to prevent them from happening again.

How does it work?

Blerter’s pre-set incident templates and clear help text make it super easy for anyone in the business to record incidents. Having templates ready to go for every situation ensures incident reporting is simple and fast.

Who can create incidents?

Channel owners and manager roles have incident editing rights, they can create and manage incidents. Members will not have any access to viewing or creating incidents.

Who can see incidents?

By default, only channel owners and managers can see incidents in Blerter. They are not visible to general members unless you change the settings of the members role.

Types of incidents 


Someone is injured and requires a certain level of medical attention.
This is useful for logging Did Not Finish (DNF) due to an injury such as a broken limb that occurs before or during the event.


An attendee, participant, supplier or anyone on site behaving in a way that requires further reporting or a formal investigation.


Something happened that caused damage to property or equipment, whether owned by the events or a third party, photos are particularly useful to highlight the damage.


Something happened in the environment for example weather, natural disasters etc.


Someone is unwell and requires a certain level of medical attention
This is useful for logging Did Not Finish (DNF) due to an illness such as exhaustion, dehydration before or during the event.


Something happened related to the infrastructure such as a power outage, IT systems outage etc.


A scenario where something almost happened that could have injured someone, this also includes a template to set off a formal investigation if it is required.


A open template related to any other type on incident that does not fit into the above types that requires reporting and investigating.

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