Skip to main content
All CollectionsIncidentsHow it works
How to create your first incident
How to create your first incident

How to create and manage incidents by recording the details, setting tasks & communicating to the wider team

Rachel Pohlen avatar
Written by Rachel Pohlen
Updated over a week ago

Creating incidents

On Desktop

1. Browse to a channel

2. Select Incidents on the channel tabs (top of page)

3. Tap Add Incident on desktop - you will see a list of all incidents Types, select the category of the incident

4. Select the incident template that best reflects your recorded incident

5. On the next screen, add a title and any other relevant information to the incident

6. Once you’ve entered all details necessary, tap Save in the top right corner - this will publish your incident

On Mobile

1. Browse to a channel

2. Locate More at the top of the screen via the channel tabs, from this select Incidents

3. Tap the "+" icon in the top right corner - you will then see a list of all the incidents available in different categories

4. Select the incident template that best reflects your recorded incident

5. On the next page, add a title and any other relevant information to the incident

6. Select Other Person at the top to include a person involved that isn't listed

7. Once you’ve entered all details necessary, tap Save in the top right corner - this will publish your incident

Did this answer your question?