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Receiving Strange Error Messages - Clear Your Browser Cache
Receiving Strange Error Messages - Clear Your Browser Cache

Clear the cache right from within the Mobile App or on Desktop in Chrome, Firefox, Safari, Edge and IE

Rachel Pohlen avatar
Written by Rachel Pohlen
Updated over a week ago

There are some situations when bypassing your browser's cache is preferred. Just clicking the refresh button (or hitting F5) won't solve the problem because this reloads the webpage while still using the old files from the cache.

You need to refresh your cache first!

What is a cache and why clear it? 

Your browser's cache, pronounced like cash, is a collection of web pages, including the text, images, and most other media contained on them, that is stored on your hard drive or phone storage.

The cache allows for for very quick loading on your next visit to a web page because your computer or device doesn't have to download from the internet all over again, as the information is already stored. 

Clearing your cache forces your browser to purge purging the stored data in your cache, automatically forcing your browser to seek and retrieve the most recent webpage elements also keeping you up-to-date with the developer’s latest updates.
If you are noticing errors that contain 404 or 502, this is a good indication your cache needs to be cleared as there is potentially corrupt data causing the error. 

It's important to know that clearing your cache also clears any private data you have stored in the form of login IDs, passwords, and other sensitive information, so you will be asked for this information again the next time you visit a website.  

You’d be surprised how often what you think is a website bug is actually just a caching issue that goes away as soon as you clear your browser cache. It’s also a simple trick you can use to shed any unnecessary data, which could slow down your browser. 

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