All About Alerts
As you will have already learnt a Blert is about incoming information. It can only be viewed by your Managers and Team Leaders (not crew) and it is information where you decide how you want to push it out.
In contrast, Alerts is outgoing information, a type of communication to every member on Blerter who is checked-in. It can be anything that you wish to communicate with your team. This can range from a simple - "keep up the great work, only 1 hour to go" or it could be more serious where you want to alert people to evacuate an area.
Creating an Alert
When adding an alert, similar to a Blert you can add as much or as little details as you wish. If it is a simple communication message to tell your team to hydrate or watch out for incoming weather, you will probably just include the message in the title and leave all other areas blank. Let's have a look at what options there are:
When you add a new alert the minimum information you need to add is a title, this is what people will see in their notification screen on their phone. So if it is a basic message you can include it here so everything they need to see is visible their front screen.
Next to the title, you have to decide what level of alert it is, which is the same with all Blerter colour coding
- Grey = low-level alert - or like the above message
- Orange = Medium level alert
- Red = High-level alert
Details - here you can expand on your title. What else do your team need to know about this alert.
Next is advice. If this is a high-level alert, such as an evacuation, this is where you would include what they need to do and how they should act and respond.
Send Notification - If this is an alert that you simply want to show up when people are looking at alerts on their dashboard this is where you would say "no". However, most alerts are likely to be sent, hence the default setting is "yes".
Notification Sound - 3 options here - no sound, or default - which will alert the user as per their personal phone settings. Emergency setting is a loud sound and overrides the users sound setting. Please note that it will not override if their phone is set on silent. This is privacy setting set my phone manufacturers and only governments have the authority to override this.
Show on check-in - you might want to select this option if you know there are people that have not yet arrived on site (will not be checked-in) but you want them to see the alert when they arrive.
You can now either save as a draft or you can hit send, which will send the alert out immediately.
Blerter Playground Task
Create an Alert and Save as Draft, get another team member to go in and then send the draft alert you have set up.
Create an Alert, add to Check in and Send - you will get an instant notification. Next, check out of the event on your mobile and then check back in again, you will see the alert show up in your check in questions.
You may have seen the runsheet feature already and are wondering what the differences might be, here are some examples between the two: Communicate an Alert